TERMS & CONDITIONS | DIVING
North Stradbroke Island Operations Pty Ltd T/A Manta Lodge & Scuba Centre
PAYMENT
- Tours require a credit card to secure your place at the time of booking, with full payment due on the day before the tour.
- Courses require full payment at time of booking.
MINIMUM NUMBERS
- All tours and courses are subject to minimum numbers to run. In the event of minimum numbers not being reached a reschedule or full refund will be offered. Minimum numbers required vary depending on tour/activity.
CANCELLATION POLICY
If the minimum numbers for an activity have not been met or conditions are not suitable and Manta Lodge & Scuba Centre decides to cancel, you will be entitled to a credit or full refund.
- The penalty period for tours is 72 hours from the scheduled tour.
- The penalty period for courses is 14 days from the scheduled start date.
- Transfers are possible if made outside the penalty period.
- If you wish to transfer your booking within 72hrs - 48hrs of the penalty period you will incur a 50% transfer/administration fee plus a $20 re-booking fee. Cancellation within 48hrs in not refundable or transferable.
- Cancelling of a dive festival or dive|stay|play package within 72 hrs of the starting time is non refundable.
- If you fail to attend or cancel within the penalty period you will forfeit the full cost of the activity.
- Cancellations are not possible due to change of mind inside the penalty period
- Cancellations are possible outside of the penalty period if notice is received in writing.
- All cancellations and refunds are subject to management’s discretion.
- Please allow at least 7 days for processing a refund.
Dive course cancellation policy
Due to the fact that courses at Manta Lodge are run with small numbers of participants to ensure the best quality training and care, Manta Lodge has the following terms and conditions for all dive course bookings. By booking on to any Manta Lodge course you are accepting all terms and conditions associated with these programs including those regarding cancellation, rescheduling and refunds.
- The cancellation/reschedule penalty period is 14 days prior to the start of the course. Inside this period any cancellations or rescheduling will attract a fee equal to 50% off the course cost. This includes if participants are unable to attend course dates due to illness.
- Outside of the penalty period courses may be rescheduled without penalty
- Outside of the penalty period, courses may be cancelled and a refund processed less $100 per course due to the cost of the digital materials issued.
- If extra dives are required for any course due to the participant being unable to complete any of the scheduled dives (not including dives cancelled due to bad weather) then make-up dives will be charged to the participant at Manta Lodges regular boat charter price.
- Minimum numbers – All courses have minimum numbers to run due to standards, training and operational requirements. In the event a course does not meet these minimum numbers, participants will be contacted 14 days prior to the scheduled start date to arrange a rescheduled program. In the event participants wish to cancel a refund less the digital materials fee ($100 per course) will be issued. Minimum number requirements vary from course to course.
UNUSED SERVICES
Due to weather, transport delays, strikes and/or other causes beyond the control of Manta Lodge & Scuba Centre, there is a possibility of services not being completed. Manta Lodge & Scuba Centre will make every endeavour to secure refunds for the same, but will not be held responsible for refunds not forthcoming for payments made to external booking agents or operators
- All activities must be completed within 180 days of the original scheduled start date.
TRIP ITINERARY & DIVE SITES
The nature of diving that we are depended on weather conditions. There is always the possibility that a specific dive site as advertised in the trip description cannot be visited due to poor weather conditions. The vessel operator will select the safest sites available by putting divers safety first and by considering the experience level of all divers on board. No refunds are available for such circumstances.
RENTAL EQUIPMENT & HIRE GEAR
- Use of any hire gear is at your own risk.
- You must check all hire gear items prior to the dive.
- No refunds are given to anyone who hires diving equipment and does not use it or returns the equipment early.
- If equipment is not returned by the end of the hire agreement period, charges will apply.
- You are fully responsible for any lost or damaged equipment.
- You allow us to charge your credit card for any lost or damaged equipment.
MEDICAL CLEARANCE
All activities will require the completion of some form of a Medical Questionnaire prior to commencement. If you are at all concerned, please contact Manta Lodge & Scuba Centre outside of the penalty period. If you fail to gain medical clearance within the penalty period you will need to reschedule at your own expense as per the normal transfer conditions.
- In the event of a medical condition permanently preventing you from attending the activity you will be entitled to a credit or full refund if outside of the penalty period.
- You are able to transfer your scheduled activity to a friend or family member at any time. If online training has been issued, there will be $100 change-of-name fee required.
LIABILITY RELEASE & ASSUMPTION OF RISK
All of our activities require you to agree to the terms of our assumption of risk and liability release form.
BOATING, SNORKELLING & SCUBA DIVING LIABILITY RELEASE & ASSUMPTION OF RISK BINDING AGREEMENT VALID TODAY AND ALL FUTURE DATES.
I understand that the purpose of signing this document is to exempt and release North Stradbroke Island Operations Pty Ltd (NSIO), Scuba Schools International (SSI), Professional Association of Diving Instructors (PADI), its affiliate or subsidiary corporations, their owners, employees, contractors, agents, and associated personnel, and their boats (whether owned, operated, leased or chartered), hereinafter referred to as “released parties”, and to hold these entities harmless from any and all liabilities arising as a consequence of the following, or any other acts or omissions on their part, including but not limited to negligence of any type. This agreement is intended to be valid and binding today and on all future dates.
I UNDERSTAND AND ACCEPT THAT THERE ARE INHERENT RISKS INVOLVED WITH SNORKELING, SCUBA DIVING AND BOATING, including but not limited to heart attack, panic, hyperventilation, drowning, air expansion, decompression sickness, equipment failure, perils of the sea, harm caused by marine creatures (including bites), being cut or struck by a boat while in the water, acts of fellow participants, entering and exiting the water, boarding or disembarking boats, and activities on the docks and I hereby assume such risks. I declare that I am in good mental and physical fitness and that I am not under the influence of alcohol, nor am I under the influence of any drugs that are contradictory for undertaken activity. I will execute an updated medical if and when required.
I FULLY UNDERSTAND THAT THE INVOLVED BOAT HAS LIMITED MEDICAL FACILITIES and that in the event of illness or injury appropriate medical care must be summoned by radio and treatment will be delayed until I can be transported to a proper medical facility. I agree in advance to these conditions. The participating dive store and/or boat have made no representation to me implied or otherwise that they or their crew can or will perform safe rescues or render first aid. In the event I show signs of distress or call for aid I would like assistance and will not hold the Released Parties, their crew, dive boats or passengers responsible for their actions in attempting the performance or rescue or first aid.
I WILL INSPECT ALL OF MY/RENTED EQUIPMENT PRIOR TO THE ACTIVITY. I will not hold the Released Parties responsible for my failure to inspect my/rented equipment prior to diving/snorkelling, including checking both the quality and quantity of air in any scuba tank(s).
I ALSO AGREE TO PAY ANY COSTS OF REPAIR OR REPLACEMENT if the rented equipment should be lost or returned damaged, including flooding the regulator due to the dust cap not been put in properly. For the purpose of payment, the renter gives us permission to charge the credit card used for the initial payment.
IT IS MY INTENTION BY THIS INSTRUMENT TO GIVE UP MY RIGHT TO SUE ALL PERSONS OR ENTITIES REFERRED TO HEREIN, whether specifically named or not, and it is also my intention to exempt and release all released parties and to hold these entities harmless from any and all liability for personal injury, property damage/loss or wrongful death or other damage to me or my family, heirs, caused by negligence or gross negligence and I assume all risk in connection with snorkelling, scuba diving and boating activities, including but not limited to the maintenance of the equipment or organisation of this activity. I give NSIO and its agents acting on behalf and/or for NSIO full permission to use images taken of me, I give full permission for NSIO to reproduce, alter, use and re-use any image, picture or reproduction for all media.
I HAVE CAREFULLY READ THIS CONTRACT IN ITS ENTIRETY, fully understand its contents, my participation in this activity is entirely at my own risk and agree to the terms and conditions of this contract on behalf of myself, my heirs, and my personal representatives. I have read and understand the PARTICIPANT ACKNOWLEDGEMENT OBLIGATIONS and agree to adhere to safe diving practices and dive within the limits of my certification level. I further state that I am of lawful age and legally competent to sign this liability release, or that I have obtained the written consent of my parent or guardian.
I ACKNOWLEDGE THAT I HAVE READ THE FOREGOING PARAGRAPHS, FULLY UNDERSTAND THE POTENTIAL DANGERS INCIDENTAL TO THIS TRIP AND ACTIVITY (IES), AM FULLY AWARE OF THE LEGAL CONSEQUENCES OF SIGNING THIS INSTRUMENT, AND THAT I UNDERSTAND AND AGREE THAT THIS DOCUMENT IS LEGALLY BINDING AND WILL PRECLUDE ME FROM RECOVERING MONETARY DAMAGES TODAY AND ON ALL FUTURE DATES FROM THE ABOVE LISTED ENTITIES AND/OR INDIVIDUALS, WHETHER SPECIFICALLY NAMED OR NOT, FOR PERSONAL INJURY, PROPERTY DAMAGE/LOSS OR WRONGFUL DEATH CAUSED BY PRODUCT LIABILITY OR THE NEGLIGENCE OF THE RELEASED PARTIES, WHETHER PASSIVE OR ACTIVE.
No refunds are available in the case you disagree with any of our terms after making a booking or if you are unable to meet any of our requirements with regards to qualification, equipment or health. Liability release agreements are common practice within the diving industry and particularly exclude liability for any loss or damage to your personal property as well as personal injury or death. It is intended to inform you that you are participating in a potentially dangerous activity (diving and boating) and that you are assuming the associated risks. Should you make a booking for others on their behalf, you are required to inform them about our terms and conditions prior to making a booking. It is recommended to takeout travel or diving accident insurance in order to close any gaps in cover.
It is explicitly agreed, as a condition of all bookings that you agree with all provisions of our liability release and assumption of risk agreement in its entirety even without signature. By making a booking, you confirm to have read and understood the agreement.
CERTIFIED DIVER REQUIREMENTS
- You must bring your diving certification card and log book with you and be on time.
- You must dive with a dive computer, snorkel and safety sausage.
- You must disclose any medical conditions to us and/or any medications you take.
- You must conduct a buddy check and remain within a 5 second distance from your buddy whilst underwater.
- You must conduct a safety stop at the end of each dive for at least 3 minutes at a depth of 5 metres.
FLYING AFTER DIVING
Flying is not recommend within 24 hours after your last dive. Decompression sickness (DCS) can occur when you fly immediately after scuba diving due to the change in atmospheric pressure.
PRODUCTS
- Refunds are only available for faulty items.
- Exchanges are available for new items or store credit within 28 days of purchase.
- Exchanges will only be accepted if the product is in saleable condition including the original packaging returned with proof of purchase.
- Manta Lodge & Scuba Centre reserves the right to refuse a return if the product is used, damaged or is missing parts.
GIFT VOUCHERS AND CREDIT NOTES
- Must be redeemed within 12 months of the issue date.
- Not exchangeable for cash
- Gift vouchers are non refundable so choose carefully
NOTES
- The applicable law is Queensland, Australia.
- If one term is found to be unlawful all others remain valid.
- You agree to be added to our email campaigns with the option to unsubscribe.
- You give us permission to use any photographs or video footage for promotional purposes.
TERMS & CONDITIONS | ACCOMMODATION
1. Confirmation and payments
• Bookings will be confirmed in real-time, and your credit card debited according to the terms of the rate selected for the booking. Your credit card will be charged in full for the booking on the morning of your check-in day. Please note that some external booking agents may charge for your stay at the time of booking.
2. Arrival and staying
• Manta Lodge reception is staffed from 8am-4pm daily, with after-hours check-in available until 7pm on weeknights (Sun-Thurs) and 8pm on weekends (Fri/Sat). PLEASE NOTE GUESTS ARE UNABLE TO CHECK IN AFTER THESE HOURS – WE ARE NOT STAFFED AND DOORS WILL BE LOCKED.
• All guests are required to provide valid photo ID at check-in. Failure to provide government-issued, valid photo identification will result in your booking being cancelled by Manta Lodge.
• You must comply with our House Rules while staying at Manta Lodge. Failure to do so may result in removal from the property, cancellation of future bookings, prevention from making future bookings, or involvement of the police.
• Manta Lodge provides short-term accommodation for travellers, and length of stay at our property is limited to 14 days. Once you have stayed 14 nights at a property, you may be unable to return for up to 30 days. Manta Lodge is not suitable for long-term or permanent accommodation, and management reserves the right to refuse accommodation if guests are found to be using Manta Lodge for this purpose.
• Group stays | Please book group accommodation (10+ people) with our team directly at info@mantalodge.com.au
• 3. Age
• Any guests under 18 years old must be travelling with a responsible adult. A responsible adult is defined as: A parent, guardian, or step-parent, grandparent, sibling, spouse who is over the age of 18 years; a person 18 years or over who is acting in place of a parent and who could reasonably be expected to exercise responsible supervision of the minor – for example, a sporting coach, responsible carer or supervisor or teacher.
• Guests under the age of 18 years must never be booked or stay in co-living (shared) rooms. If you are travelling with children, please make sure you book a private room. Children must be directly supervised at all times while on property.
• Children under the age of two may stay for free. Children are not to stay in co-living (shared) rooms and must stay in private rooms.
4. Wheelchair access
• Please note that all accommodation is located on our upper floors and the building does not have an elevator.
5. Cancellations
• Manta Lodge has a 24hr cancellation policy – outside of 24hrs, bookings may be cancelled or moved without penalty, inside of 24hrs a cancellation fee equivalent to one nights stay per bed/room will apply.
• If you do not show up for your booking, accommodation charges will still apply and no refunds will be possible.
• If you need to cancel a booking you will need to contact the us directly by phone on (07) 34098888 (8am-4pm) or email at info@mantalodge.com.au
• Please allow at least 7-10 business days for processing a refund. Without exception, all refunds will be deposited to the original credit card used for your booking.
• Bookings made via one of our booking partners (e.g. booking.com, Expedia, HostelWorld or any other agents) will need to be cancelled via the booking partner using the methods they provide such as an online system or app, phone, or email. Manta Lodge is not able to refund a booking on the Agents behalf please refer to the Terms and Conditions of your booking provided by the booking partner.
Additional Information
• Specific terms & conditions may apply for bookings booked during peak or events periods, with a minimum nights' stay, for example: Significant sporting, art, or music events, , New Year's Eve.
• If you do not arrive and do not contact the property to cancel prior to the cancellation time - the property reserves the right to cancel your booking and resell the bed/room and you may be charged a cancellation fee.
North Stradbroke Island Operations Pty Ltd T/A Manta Lodge & Scuba Centre
Payment for accommodation bookings is taken on the morning of the day of arrival.
Please note that if payment declines we reserve the right to cancel your booking and resell the room/bed
Terms & Conditions
TERMS & CONDITIONS | PRIVACY POLICY
North Stradbroke Island Operations Pty Ltd (trading as Manta Lodge and Scuba Centre) (ABN: 36 107 714 974) respect the importance of protecting your privacy.
We understand that you care about the collection, use, disclosure and handling (Processing) of your personal information and we value your trust in allowing us to do this in a careful and sensible manner.
This Privacy Policy describes how Manta Lodge Processes your personal information. By visiting our website, our hostel or otherwise interacting with us, you agree to us Processing your personal information in accordance with this Privacy Policy.
We will update this Privacy Policy when our information handling practices change, or when required. Any revised Privacy Policy will take effect when it is published on our website and your continued use of our website or services will constitute your agreement to those changes. Please note that any websites that may be linked to our website are subject to their own privacy policy.
INFORMATION WE COLLECT
“Personal information” or “personal data” is any information about you, from which you can be identified. Our Processing of your personal information will depend on our relationship with you, the circumstances of collection and the types of products and services you request from us. We may collect additional personal information from you from time to time.
We may collect personal information in the following circumstances:
Directly from you – When you make or manage bookings for accommodation directly with us, check-in at our hostel, stay at our accommodation, respond to offers from us and our partners, make an enquiry, provide feedback or comments, use the wi-fi at our premises or otherwise interact with us or provide your personal information to us.
Personal information may include your name, address, email address, date of birth, gender, telephone number, photo, nationality, YHA or HI membership number, reservation details, information particular to your stay such as dates, duration and location, and any other specific requirements you nominate to tell us.
Indirectly from the primary guest – When a primary guest makes or manages bookings for accommodation on your behalf, we may collect your name, address, email address, date of birth, gender, telephone number and nationality. Where you give us personal information on behalf of someone else, you confirm that you have provided them with the information set out in this Privacy Policy and they have not objected to our handling, use and disclosure of their personal information.
Indirectly from third parties – There may be occasions when we may collect personal information about you from publicly available sources and third parties including travel agents or partners you make booking accommodations through. Where we receive personal information about you from third parties, we require that the third party has provided you with the information set out in this Privacy Policy, has collected and disclosed that information with your knowledge or consent and ensure you have not objected to our Processing of your personal information.
Information about minors – We do not knowingly collect personal information directly from any person we know is under the age of 17. We do not allow any persons under the age of 17 to be the primary guest and book accommodation. As part of the booking and check-in process, we may collect personal information about persons under the age of 17 indirectly from parents or other adults they travel with who are the primary guest. Where we collect personal information about persons under the age of 17 in any other circumstances, we may seek or require consent from a parent or guardian where we consider this is appropriate.
Sensitive information – We generally do not ask for, or collect sensitive information about you, unless you provide it to us voluntarily. For example, when you make a booking or interact with one of our staff, you may voluntarily provide sensitive information such as racial or ethnic origin, sexual orientation, health information or religious or philosophical beliefs. If you do provide sensitive information to us voluntarily, you consent to us collecting this information.
What if you don’t want to give us your information:
You don’t have to give us all the information we request. You may engage with us anonymously or using a pseudonym if it is feasible to do so. For example, if you wish to give feedback without requiring a response from us, you won’t need to provide a full name or email address.
However, if you do not provide us with some or all of the personal information required, we may not be able to provide you with the products and services or information you request, to the requested standard or at all, and you may also miss out on receiving valuable information about us. For example, we may collect some of your personal information on check-in to verify your identity and record the information. As you will stay in a shared environment with other guests it is important that we know who is in our hostel at all times to ensure maximum safety and security for all guests. If you do not provide photo ID upon check-in you will not be able to stay with us.
How we use cookies and similar technologies
We collect general information from your device when you use our website. This might include your geo-location, IP address, device identifier, the browser and operating system you are using, and details of website that IP address has come from, the pages accessed on our website and the next website visited.
We (and authorised service providers) also use cookies and tools, such as web beacons and web server logs to monitor visitor traffic and actions on our website. Cookies are small data files placed on your computer that allows our website to “remember you” when you return to our website. These cookies and tools are not used to record personal information but are only used to identify generic preferences and behavioural patterns of how our website and online resources are being used.
We may use and combine information collected using cookies and tools with information we already have about you to maintain, secure and improve our website, enhance your experience when using our website, display and deliver relevant information and advertising (including direct marketing and targeted ads on third party websites and social media sites) and understand the effectiveness of our marketing and advertising.
If you want to prevent cookies being used, you can change your browser settings to disable cookies or to notify you when you receive a new cookie. However, you may not be able to access all or parts of our website, or you may experience reduced functionality when accessing certain. Third party service providers may have their own privacy policies in relation to their cookies and tools.
Why do we process your information?
We Process your personal information so that we can perform our functions and activities such as to provide you accommodation and booking services and to evaluate and improve our services. We will not use or disclose sensitive information without your consent.
We may Process your personal information for the following purposes:
- Provide and administer our services including processing bookings, check-ins and cancellations, processing payments or managing your profile;
- Ensure safety and security for all guests at our accommodation including through verifying your identity;
- Provide customer support and seek and publish feedback as reviews including through conducting surveys and investigating and responding to your queries and comments;
- Conduct marketing and advertising activities;
- Provide information about our products and services, including through distributing newsletters and other communication on information about us;
- Perform data analyses, research and generate aggregated customer and market trends, statistics and insights and commercialising such aggregated information, which may be a result of combining de-identified information collected from you and other customers;
- Maintain our records and complying with our legal obligations; and
- For any other purpose disclosed at the time the information is collected or to which you consent.
We must be able to identify the legal basis on which we Process your information. These are if Processing is:
- Necessary to fulfil a contract, such as website terms or booking contract that we have in place with you;
- Necessary for our legitimate interests, such as Processing unless consent is required under applicable law;
- With your consent;
- Necessary for compliance with a legal obligation to which we are subject; and
- Any other applicable legal grounds for Processing.
Direct marketing
Manta Lodge may, from time to time, send direct marketing communications to you about our activities and services and other material that we consider you would find interesting or useful. If you do not wish to receive such direct marketing communications, you can always opt out. If you are receiving email communications from us, there will be a mechanism to opt out contained in each of those emails.
If you choose to opt out of all direct marketing communications, please note that we may still contact you for other reasonable purposes, including information that we are legally required to send, information about your reservation, or policies and information regarding the use, rights, benefits or obligations of users of our services.
How we share your information
We may disclose your personal information to third parties in accordance with the applicable law and for the purposes listed above, including:
- To third party operators of ‘travel deals’ you have booked;
- When we may be required by law from time to time; and
- To any other third party where you have provided your consent.
We may also disclose personal information to third parties such as our contractors, suppliers, agents and service providers who help us deliver, administer and support our functions and activities, including:
- Hosting our servers and website;
- Delivering marketing and digital marketing services;
- Serving advertising;
- Conducting data analysis and data matching services;
- Conducting market research, surveys and analysis;
- Providing IT services;
- Data processing, storage and back-up; and
- Processing payments.
International disclosures
Some of the third parties we disclose your personal information to may be based or have servers located overseas in various countries, including USA and the UK. Before we disclose your information to our overseas recipients, we will take all reasonable steps to ensure that your information is only Processed for authorised purposes and adequately protected using the appropriate technical, organisational, contractual or other lawful means. You consent to us disclosing your personal information to overseas recipients on this basis.
Non-Australian resident data
Manta Lodge is based in Australia and our servers are located in Australia. If you are located outside of Australia, please be aware that any information you provide to us, will be transferred from your country of origin to Australia. Your decision to provide such information to us or allow us to collect such information constitutes your consent to this information transfer.
How we hold your information and keep it secure
Manta Lodge takes the security of your personal information seriously and we implement a range of technical, administrative and physical measures to safeguard your information from misuse, interference, loss and unauthorised access, modification or disclosure, including electronic and physical access restrictions to files containing personal information and ensuring encryption of personal information sent and received.
We do not store your credit card information.
We require that all third parties, to whom we disclose personal information or who may have access to personal information, to have appropriate controls to protect your personal information in a manner that is consistent with our Privacy Policy, including in relation to security and confidentiality. They must only Process your personal information for authorised purposes.
How long do we keep your personal information?
Your personal information will be retained for as long is reasonably necessary for the purposes listed above or as required by applicable law If we no longer need your personal information, we will ensure that it is either destroyed or de-identified. We may keep the de-identified form of your personal information for statistical purposes without time limits, to the extent permitted by law.
Your rights of access and correction of your information
It is important to us that the information we hold about you is up-to-date, accurate and complete, and we will try to confirm your details through our communications with you and promptly add updated or new personal information to existing records when we are advised. If you believe we are holding information about you that is inaccurate, incomplete, irrelevant or misleading, you can ask us to correct it, or delete it altogether.
If you would like to access your personal information, or ask us to update, correct or delete it, you can do so by contacting us in writing and verifying your identity. We will do our best to respond to your request within 30 days.
We will only refuse access in exceptional circumstances, and if this is the case, we will advise you of our reasons for doing so.
We may charge a fee for searching for, and providing access to, your information on a per request basis.
Rights of residents of the European Economic Area and the UK
Under the applicable data protection law, residents of the European Economic Area and the UK have additional rights.
In accordance with applicable data protection law:
- You are entitled to know what personal information we hold about you and you may ask us to make any necessary changes to ensure that it is accurate, up to date and complete;
- You may request for us to restrict or object to the processing of personal information, including automated processing and profiling;
- You may request that we delete personal information we hold about you, unless there is a lawful reason for us not to do so such as if retention is necessary for us to comply with our legal obligations; and
- In some circumstances, you may request that we provide the personal information (that you have provided to us) to you in a structured, commonly used and machine-readable format and have it transferred to another provider of the same or similar services.
If you wish to exercise any of your rights, you can do so by contacting us in writing and verifying your identity. We will do our best to respond to your request within 30 days.
We will only refuse your request in exceptional circumstances and in accordance with the applicable law, and if this is the case, we will advise you of our reasons for doing so.
In some countries, we may charge a fee for searching for, and providing you with details of the information we hold about you.
Complaints
We take your complaints seriously and we will attempt to resolve any issues quickly and fairly. If you think that an act or practice of Manta Lodge has interfered with your privacy in relation to your personal information, you can contact us using the details below.
If we cannot resolve your complaint to a satisfactory standard, you are entitled to lodge your complaint:
- With the Office of the Australian Information Commissioner at: http://www.oaic.gov.au; or
- For residents of the European Economic Area and the UK, with the relevant supervisory authority. A list of EU national data protection authorities can be found on the European Commission website at: https://ec.europa.eu/info/strategy/justice-and-fundamental-rights/data-protection_en.
Our contact details
If you require any further information or have any questions or comments about this Privacy Policy or if you wish to exercise your rights or make a complaint about our handling of that information, please contact our Privacy Officer in writing as follows:
Email: accounts@mantalodge.com.au
Post (Australia):
Privacy Officer
132 Dickson Way
Point Lookout
QLD 4183
Last Updated March 2025